Craft the best User Experience ...
In my experience design practice, I start with a workshop and interview-based approach to design and quickly establish a vision for the future state of the client's digital experience. Workshop also helps define user needs, business goals, pain points, and KPIs.
Finding of the workshops follows by Ethnography where I shadow users to observe the current process and use of the application in their day-to-day life.
New User Interface and Information Architecture will be the outcome of the consolidated result from the workshop, interviews, content strategy, usability leading practices and research.
UX Design Methodology
Workshop
Recommended workshop roadmap
User Flows & Task Flows
User journey of Citibank SSO
User journey white boarding for Avon Representative and Customers
Task analysis of LATAM market user
User Personas
User Persona exercise at VPrice
Empathy Cards
Empathy card development at TD Ameritrade
Information Architecture & Card Sorting
Information architect for Consumer Report
Card sorting exercise for Consumer Report