Craft the best User Experience ...
In my experience design practice, I start with a workshop and interview-based approach to design and quickly establish a vision for the future state of the client's digital experience. Workshop also helps define user needs, business goals, pain points, and KPIs.
Finding of the workshops follows by Ethnography where I shadow users to observe the current process and use of the application in their day-to-day life.
New User Interface and Information Architecture will be the outcome of the consolidated result from the workshop, interviews, content strategy, usability leading practices and research.